Salon Benefits.

HOW TO REACT & GROW from your Salon experience report. 

You will have received up to 3000 pieces of information, feedback, and advice from up to 100 of your clients. 

You have shown your clients you truly care about their experience, and in return, your clients have shown you how much they care about your business and their next experience.

 

It's what you do next that counts. 

What to expect from your Salon experience report:

Your salon's first impressions.

Section 1 of 4. 

What you will learn in section 1 of your salon experience Report: 

  • Your client's experience of making an appointment with your salon. 

  • Feedback on your salon's phone & email communication. 

  • Advice on ways to improve your first impressions of the first touchpoints of communication. 

  • How the salon welcome was when your client entered your salon.

  • Feedback on the team welcome. 

  • Overall first impressions of your salon and advice on what they would like to see improved.

How your salon will improve from feedback given in section 1: 

  • How to make your salon booking protocol seamless. 

  • How to improve your salon's phone & email manner, script, and delivery.

  • Dramatically improve your salon's first impressions. 

  • Create team awareness of how important the welcome is.

  • Create a seamless first touch through to creating a five-star welcome. 

  • Know exactly what to train and practice in team meetings about clients first touch.

Training to set up in response to section 1 feedback & advice:

  • Based on your report feedback, roleplay new phone scripts with your team. 

  • Based on your report feedback, roleplay new email scripts with the team. 

  • Roleplay new techniques on welcoming customers to your salon. 

  • Once you feel you nail the new welcome and first impressions, document it into an exact procedure that occurs whenever any client calls, emails or walks into your salon.

  • KEEP IT SIMPLE, real and warm.

Consultation & Communication. 

Read time: 1 minute & 12 seconds

Section 2 of 4 

What you will learn in section 2 of your salon experience Report: 

  • Feedback on the operator/stylist that looked after the client's service & journey. 

  • Did the clients have a full understanding of the service you are providing after their consultation with the stylist/operator?

  • Did the client feel confident in the operator? 

  • Suggestions on how the client would like to be consulted in the future with suggestions on improvements to the consultations. 

  • Did the final outcome of the service match what the client had in mind at the end of the consultation?

How your salon will improve from feedback given in section 2: 

  • Client feedback on your team member's communication & consultation techniques & outcomes with clients. 

  • Strengthen consultations based on REAL client feedback. 

  • Become aware of what IS working and what is NOT working in your salon consultations.

  • Understand if what's being communicated in the consultations is being transferred into the finish look/service.  

Training to set up in response to section 2 feedback & advice:

  • Based on your report feedback, work on new consulting strategies for all services your salon offers. 

  • Roleplay with team members on each other testing & mastering your new and improved consulting and communication strategy with clients. 

  • As a team, finalize and document the exact consultation technique the salon will use going forward universally. 

Section 3 of 4 

The service & outcome.

Read time: 1 minute & 38 seconds.

What you will learn in section 3 of your salon experience Report: 

The below Salon Whisper reports will be different due to what type of salon/business you are.

  • For Hair Salons, you will receive feedback & advice from your clients on the entire service breakdown from the basin, to the colour chair, to the cutting & styling chair, to how they feel about their final cut, colour & finish covered across 7 key service satisfaction areas. 

  • For Barbershops, you will receive feedback & advice from your clients on the entire service breakdown from the cutting chair, to the cut-throat shave, to the finishing facial, to how they feel about their final look, covered across 7 key service satisfaction areas. 

  • For Beauty salons & Day Spas, you will receive feedback & advice from your clients on the entire service breakdown across all the services you offer and how they felt at the end of the service, covered across 7 key service satisfaction areas. 

How your salon will improve from feedback given in section 3: 

  • Gain huge insight into the services you provide and REAL feedback on the level your team are providing those services, from the most important people, your clients. 

  • Provides the perfect foundation for real action plans and training plans with your team. 

  • Provides a benchmark of where your salon is across all the services you offer. 

Training to set up in response to section 3 feedback & advice:

  • Finally, be able to build and execute training directly on the weaker parts of services. 

  • Having access to a list of your services and the direct customer feedback for all services you offer, allows you to maximize training time and staff growth. 

  • You will be able to set up a more efficient and custom training schedules for each staff member in direct relation to the feedback provided on that team member. 

Section 4 of 4 

Home after care & Professional Retail. 

Read time: 1 minute & 52 seconds.

What you will learn in section 4 of your salon experience Report: 

  • Finally, time to understand how your client interacts with retail in your salon. 

  • Uncover different types of buying habits in your salon. 

  • For years we have guessed how the client wants products sold to them, we thought best to ask. 

  • Find out how they feel about the brands you stock, can they even name the brands you stock?

  • Are your customers seeing and feeling the value in professional haircare? 

  • Find out, if they are not buying for you, then where are they buying?

  • Find out if they are receiving a great education in the salon about the products you sell, are they leaving your salon with inadequate home care education?  

How your salon will improve from feedback given in section 4: 

  • Learn how your clients want products recommended & sold to them. 

  • As a team, use the feedback to build a strong and consistent approach to retail across the salon.

  • Find out if the brands you stock are the right fit for your salon and clients. 

  • Being aware of when, where and how to show a product to a client gives you and your team more confidence in selling retail in the salon.

Training to set up in response to section 4 feedback & advice:

  • Use the client feedback to build a real and honest approach to retail in your salon. 

  • Use your new understanding to make the right choice in the brands you stock.

  • Knowing how each age demographic shops in your salon, your team can adapt the right strategy to each age group.

  • Make retail work for you, not against you. With the new strategies in place, trial new alternatives each month to see which one your clients are responding to.

Any questions for our team? Reach us below.

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518 Parramatta Road, Petersham 

NSW 2203, Australia.